FAQ
We are able to help most families with their unique care situations. We work to develop a custom care plan specific to your or your loved one’s needs and goals. A full list of services is available here.
Counties we serve
Muscogee, Gwinnett, Rockdale, Hall, Cobb,Fulton, Henry, Cherokee, Dekalb
Yes. Every caregiver is employed by the Jordan Home care. To help ensure the safety and well-being of our clients, we perform a criminal history background clearance and then cover each caregiver with general liability and workers’ compensation insurance.
Yes. We do our best to take the guesswork out of matching the right caregiver with you and your family by using our proprietary screening and selection system. We encourage your involvement in the decision-making process. Your satisfaction is important so we try to accommodate requests for a change in caregivers, as allowed by law.
Our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we’ll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver are vital to a successful in-home care experience.
If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: We want you to be satisfied and happy. We’ll do what it takes to make sure we achieve that goal.
No. You don’t need pre-authorization, pre-qualification, certification or even a prescription for Jordan Home’s services. You choose the services you want, when to start those services and how often those services are used.
You can change the frequency or type of service we provide your loved one whenever it’s necessary. We understand the care situation can quickly change, so we’re as flexible as possible with your loved one’s care.
We adhere to all applicable federal and state guidelines related to privacy of personal and health care information. This starts once we have a formal service agreement, before a caregiver even comes to your family member’s home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that unauthorized individuals will not be given access to information without a client’s or their legally authorized representative’s formal consent.
Your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your service will have access to information related to the care of your loved one.
Yes. Each of our Caregivers must pass an extensive background check to work for A Jordan Home Care.
A Jordan Home Care Caregivers are trained to handle anything. We have detailed training curriculum and ongoing training make sure they are always fully prepared to care for their clients.
Our Caregivers also participate in accredited training courses and webinars and offers our Caregivers to earn certifications in different skill sets.